1. Blog

You Make My (Sofa) Dreams Come True! What Our Customers Say

2018-09-27T11:12:21+00:00

With 78% of customers ranking us as excellent, and over 90% agreeing we exceed average expectations, when it comes to finding the sofa of your dreams, Nabru have you covered! Numerous Trustpilot reviews site us as a “first class service”, something we are very proud of and continually strive to maintain and improve.

Jenny was impressed with our services, leaving a five-star review saying:

From start (sending samples of material) to finish (final install), it was an absolute pleasure dealing with Nabru.”

We know that not all locations are large and spacious or easily accessible. So, no matter how compact or hard to reach, our sofas are designed from modular components, allowing them to fit into even the most unlikely of places. Tackling small London flats to flights of spiral staircases, our products have a perfect track record, with 100% of our sofas being successfully installed! But if we are ever unable to fulfil this, we would of course be happy to offer a full refund, no questions asked.

Trustpilot

Linda Janes commends this promise, describing how she

Purchased a Nabru sofa, as access space into property is difficult. It came in manageable bits, I’m an older lady on her own and found it really easy to assemble with the help of the paper instructions and You Tube.”

Demonstrating the power of our products to fit any location, no matter how “difficult” access may be! Linda also touches on the ease of assembly provided by Nabru sofas, as outlined in the step-by-step sofa assembly tutorials accessible on our website.

Other happy Nabru clients include:

Lilian – “great price, good quality, friendly delivery service”

Zoe – “can’t fault Nabru – amazing sofa and team”

Michael – “excellent service and a quality product”

Vanessa – “fabulous first class service”

Marina – “Sofa looks great, is comfortable and a brilliant price. Friends and family are already getting sofa envy and I will not hesitate in directing them to Nabru”

And the list goes on!

However, we all know that nothing in this world is perfect and negative reviews, legitimate or not, happen to even the best of companies. Here at Nabru, we always take criticism into account, taking all the necessary procedures to overcome these comments. This is apparent through our Trustpilot reviews, as we consistently take the time to address any comments left by unsatisfied customers, making sure we amend our services as appropriate.

Shirley – “They were very good as we ordered a sofa and chair but we thought they were to big so they changed them for us very quickly so very good service”

As many happy clients see, Nabru offers a refund or exchange system whereby you can opt to change or return your sofa if it does not live up to your expectations. Our two-week Comfort Guarantee ensures you get your money’s worth, and if you find out products unsatisfactory we will happily exchange or refund your purchase.

What our customers say about us means a lot, and we are proud to say we have a trustworthy bank of authentic reviews celebrating our services. So, with our four-star overall Trustpilot rating, why delay in finding the sofa of your dreams!

Take a look at our reviews on Trustpilot – click here!

Author: Iain Cowsill

Hi! I'm Iain, owner of Nabru self assembly sofas. Established over 15 years ago, Nabru is the UK's leading name in quality self assembly sofas, sofa beds and corner sofas. Our sofas are guaranteed to fit through your door! Shop our range of sofas at www.nabru.co.uk today.