Terms & Cookies

  • Terms & Conditions
  • Cookies & Policies

Nabru Limited (defined as "Nabru / we / our / us") operate this web site. As a user of this web site (defined as "you / your") you acknowledge that your use of this web site and/or any transactions you make are subject to our terms and conditions below, which are also deemed to include the following hyper linked information Our Policies and Delivery.

1. General

1.1 We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on this web site. You are responsible for reading the terms and conditions. When you place an order with Nabru you will be deemed to have read, understood and accepted these terms and conditions.

2. The Order Process and Our Contract

2.1 When you make an order on this web site your order will be subject to acceptance in accordance with these Terms and Conditions.

2.2 When your order has been received and processed by us an Order Acknowledgment will be sent to you by electronic mail. Please keep it for your personal records. Please note that the Order Acknowledgement email is not a contract confirmation or order acceptance from Nabru.

2.3 A contract between you and Nabru for the sale of our products will only exist once your order has been acknowledged, processed and dispatched.

3. Price & Payment

3.1 The price payable for the goods you order is that set out on our web site at the time you place your order plus any charges for carriage and insurance as set out in the order form.

3.2 The prices of the goods that we display on our web site are subject to change without notice.

3.3 All prices, where appropriate, are inclusive of Value Added Tax (VAT) at the current applicable rate that is 20%.

3.4 If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.

4. Cancellation & Returns

4.1 You may cancel your order by giving us notice of cancellation before the date of collection or delivery of the goods. To do so you must give us written notice by mail, fax or email. In the event that you cancel your contract within this time period we will refund any payments made by you in full within 30 days (in practice we will aim to do it much quicker).

4.2 If, for any reason, within 14 days of receipt of your goods you are not satisfied, then send us a written notice by email, fax or post advising us that you wish to return the goods and the reasons why and we will send you our return instructions and organize for the goods to be collected at our expense.

4.3 When you return the goods please return them to the following address together with a copy of the invoice you received with your goods:

Nabru Limited
Unit 12, Sarum Complex
Salisbury Road
Uxbridge Industrial Estate
Uxbridge, UB8 2RZ

4.4 When returning the goods please ensure that they are completely disassembled (in the event that you have first assembled them) and carefully packaged to ensure that no damage occurs during transit. We will be unable to accept the full amount of a refund if damage has occurred during transit. Please also ensure that you obtain proof of posting. We cannot accept responsibility for items lost in transit.

4.5 Once we have confirmed receipt of the goods in good condition (to the extent that the goods have been damaged or soiled whilst in your possession we will deduct an appropriate sum from the value of any return) we will refund to you all monies paid by you for the goods except for the costs of express delivery, return (in the event that clause 4.5.1 applies) and the assembly fee, in the event that we have assembled the product for you. We will refund any monies due to you in accordance with the conditions in this clause within 30 days (in practice we will aim to do it much quicker).

4.5.1 In the event that you do not live on the UK mainland or live on an offshore Island or reside in postcodes TR21 to TR25, HS1 to HS9, ZE1 to ZE3, KW1 to KW17, PA42 to PA78 and PH42 to PH44 then the cost of transporting the goods back to Nabru Ltd will be deducted from the amount of any funds due to you in respect of a return.

4.6 While we endeavour to hold sufficient stock to meet all orders, if, due to unforeseen circumstances we have insufficient stock to supply or deliver the goods ordered and paid for by you we will do our best to offer a substitute of the same or better quality at the same price or refund you the price paid for such goods. In any case, if you are not happy with the replacement you can return it in accordance with our returns policy detailed below.

4.7 When we have manufactured parts or extra covers according to a customers specification so that they are able to convert or modify an existing sofa, then such orders are "Bespoke Orders". A Bespoke Order cannot be cancelled by you, either before or after delivery. We have no obligation to accept a return of these Goods, though may do so with the incurrence of a 40% restocking fee. This is entirely at our discretion. Any costs associated with the delivery and return of the goods will also be deducted from the amount of any return. Please bear in mind that orders of "fabric by the meter" are regarded as Bespoke Orders and that as we are unable to reuse small pieces of fabric that we have prepared to your specification we are unable to accept any returns for these.

4.8 We reserve the right to charge you an administration fee of £20 in the event that we have sent you an order and you subsequently decide that you wish to return a portion of the goods that we sent to you.

5. Faulty Goods

5.1 If you suspect a fault with regard to any product that you have purchased from us please contact us immediately. Within 14 days of purchase, if your goods are faulty we will rectify the fault by either repairing the fault or by supplying you with replacement parts that remedy the fault, or if you prefer a full refund. This does not apply to faults caused by accident, neglect or misuse. We must be notified of the fault within 14 days of purchase. After 14 days have elapsed we will no longer be able to accept the return of the goods though if any fault remains outstanding we will of course rectify it. If your product develops a fault after 14 days we will rectify the fault by repairing the goods or by supplying you with replacement parts.

5.2 In the event that a fault has occurred due to damage, misuse, neglect, repair or modification by the customer we are not obliged to cover carriage charges (to the extent that the goods have been returned to us) or offer a repair or replacement.

5.3 Occasionally, in order to ensure prompt delivery of goods to you, we will dispatch an incomplete order to you, but only after first obtaining your consent. When you have agreed to the receipt of incomplete goods and accepted them we are unable to subsequently accept that the fact that the order was incomplete at the time of acceptance represents a fault.

6. Delivery & Title

6.1 Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery by an adult aged 18 years or over.

6.2 The fees that we charge for delivery and our expectation of the timetable for delivery are detailed at Delivery. We make every effort to deliver the goods within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. Nabru accepts no liability in respect of any failure to deliver the goods within the expected timescale.

6.3 Title to the goods you have ordered on this web site will pass to you on delivery of the goods to you, provided that we have first received payment for the goods.

6.4 When a delivery date or a collection date has been agreed with you or between you and our carrier but you are not available to take delivery or for collection of the goods at the prior agreed date or time we reserve the right to charge you a minimum of £25 to cover part of the cost of the failed delivery or collection. We also reserve the right to charge you for any subsequent deliveries or collections.

7. Intellectual Property, Design and Reproduction

7.1 You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase shall remain at all times in the ownership of Nabru Ltd or in our licensors.

7.2 You acknowledge and agree that the material and content contained on this web site is available for your non-commercial use with the sole purpose of assisting you to gain information in order to place an order with Nabru Limited. You further agree that the modification, distribution reproduction or incorporation into any other work of part or all of the material available on this web site in any form is strictly prohibited.

8. Liability

8.1 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods we supply.

8.2 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

8.3 Customers who have flooring that is subject to scratching, marking or scuffs are required to take appropriate steps to ensure that their flooring is covered with an appropriate protective covering during assembly (whether by the customer or in respect of our assembly service) and subsequent use. In particular care should be taken to avoid damage as a consequence of ongoing contact between our product and the floor. In particular, when moving our products from one location to another, dragging or pushing the product along the floor is not recommended. We are not liable for any damage which results when customers fail to adhere to these guidelines.

9. Miscellaneous

9.1 These terms and conditions and the use of our web site shall be governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.

9.2 This agreement shall not be governed by the United Nations Convention or Contracts for the International Sale of Goods, such legislation is hereby expressly excluded.

9.3 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, unavailabilty of fabric, strikes, lockouts and other industrial disputes).

9.4 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

This Web site is operated by:

Nabru Limited
Unit 12
Sarum Complex
Salisbury Road
Uxbridge Industrial Estate
Uxbridge, UB8 2RZ
Registered Company Number 5195869 (Incorporated in England)
VAT Number 843395312
Licensed by the Financial Conduct Authority (Consumer Credit Licence 0597644)

Online Security

We are aware that concerns about security are a major concern for many of our customers when they buy goods over the internet. At Nabru we take these concerns very seriously, that’s why we’ve taken every precaution to ensure that your credit or debit card information is secure when you shop at our site.

When you enter the checkout environment we will take your details such as your address, your order and your delivery address. When you confirm that you are happy with the order and the details that you have provided your order details will be forwarded to the Secure Trading secure server where your credit or debit card details will be taken. At this point you will note that a padlock icon is displayed on your browser. Once the padlock is displayed all of your details are encrypted using the latest Secure Socket Layer (SSL) technology. All information that is encrypted cannot be read by a third party.

Your credit card details are not held on the Internet nor are they held by us. Once the payment has been validated and approved your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that increases your security when you order online with Nabru.

SecureTrading

Secure Trading www.securetrading.com one of the UK's leading payment service providers, are the company that Nabru use to process card payments. Secure Trading have one of the most advanced systems for real time online credit and debit card payment processing available.

MasterCard Visa

Nabru have also implemented the Mastercard Securecode and Verified by Visa schemes whereby you assign a unique security password to your credit or debit card thereby preventing third parties who do not have access to your password from using your card fraudulently.

Our Safe Shopping Guarantee

We want you to feel completely secure when you shop online with Nabru, that’s why we offer you our safe shopping guarantee. If your card is used fraudulently as a direct result of you buying good from our site we will cover your liability up to the first ₤50 of your loss. Your credit card company is obligated to take responsibility for the rest of your liability

This guarantee only applies to unauthorised credit or debit card purchases made using Nabru’s secure server and not through any negligence by the customer. This guarantee covers a maximum of ₤50. In the event of unauthorised use of your credit or debit card you must notify your card provider in accordance with its reporting rules and procedures.

Privacy Policy

At Nabru we are committed to protecting your privacy. We use information that you provide to us to enhance your shopping experience and provide you with the quality of customer service that you expect. We have published this privacy policy guide so that you are aware of how and why we use information that you provide to us and what your rights are.

The Information We Need From You

When you place an order with us we need your name, address, details of your credit or debit card number and e-mail address or telephone number (including mobile telephone number) so that we can process and fulfil your order and notify you of your order status.

How We Use Your Information

We will use your information to process and fulfil your order and payment and, unless you advise us otherwise, pass your information to our couriers and agents to organize the fulfillment of your order.

We may also use your information to advise you of the latest developments at Nabru, to make you aware of any new products or any special offers and any changes to the Nabru Web site. We may also occasionally exchange your information with third party providers of products or services that we believe will be of particular interest to you. In order to do so we will contact you by e-mail, fax, phone or in writing. If you would rather not receive such information please contact

We may also exchange information with third parties for fraud protection and credit risk reduction and pass information about you to any relevant regulator if they require it or anyone else if we have a legal duty to do so.

Cookies

This website uses the following cookies:

Google Analytics: This cookie permits nabru to see user website activities including, inter alia, page views, source and time spent on the nabru website. The information is depersonalised and displayed as numbers, which means it cannot be tracked back to individuals which ensures that your privacy is protected. Using Google Analytics we can see what content is popular on our website and use this information to enhance your shopping experience by helping us to ensure that we provide you with the service and information you desire.

Google Adwords: By using this cookie we are able to see which pages helped to lead to conversion events such as form submissions, saved baskets and purchases of our products, this cookie helps us to refine our advertising and make better use of our advertising budget.

DoubleClick: Remarketing codes log when users visit specific pages and also keep details about user actions on those pages such as the items that users added into their shopping basket, this information allows us to provide targeted advertsing in the future.

You should be able to refuse cookies by turning them off on your web browser. You should still be able to see our site without cookies enabled. Google have also created a tool called the Google Analytics opt-out browser add-on which you can add to your browser.

How We Protect Your Information

When you place an order our site uses secure server software to protect your information. This software encrypts all the information you input before it is sent to us, thus protecting your confidential data, particularly your credit card from unauthorised use.

Within Nabru we protect your privacy by restricting access to customer account information to those employees who require access to fulfil their job and by ensuring that employees agree to confidentiality as a requirement for their employment.

Changes to Privacy Policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

Your Rights

If you are unsure about the personal and account information that we are holding in your name we are happy for you to contact us, a member of staff will review the information with you and update it if required. Nabru Furniture may levy a fee to cover our administration costs incurred in connection with this service.

We follow strict security procedures in the storage and disclosure of information to prevent unauthorised access. Our security procedures mean that we may require proof of identity before we can disclose information to you.

Consent

Your use of this web site signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market analysis, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.

Questions or suggestions

Nabru welcome your questions or suggestions about any topic including our privacy. Please contact us by e-mail at