Online Security
We are aware that concerns about security are a major concern for many of our customers when they buy goods over the internet. At Nabru we take these concerns very seriously, that’s why we’ve taken every precaution to ensure that your credit or debit card information is secure when you shop at our site.
When you enter the checkout environment we will take your details such as your address, your order and your delivery address. When you confirm that you are happy with the order and the details that you have provided your order details will be forwarded to the Secure Trading secure server where your credit or debit card details will be taken. At this point you will note that a padlock icon is displayed on your browser. Once the padlock is displayed all of your details are encrypted using the latest Secure Socket Layer (SSL) technology. All information that is encrypted cannot be read by a third party.
Your credit card details are not held on the Internet nor are they held by us. Once the payment has been validated and approved your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that increases your security when you order online with Nabru.
Secure Trading www.securetrading.com one of the UK's leading payment service providers, are the company that Nabru use to process card payments. Secure Trading have one of the most advanced systems for real time online credit and debit card payment processing available.
Nabru have also implemented the Mastercard Securecode and Verified by Visa schemes whereby you assign a unique security password to your credit or debit card thereby preventing third parties who do not have access to your password from using your card fraudulently.
Our Safe Shopping Guarantee
We want you to feel completely secure when you shop online with Nabru, that’s why we offer you our safe shopping guarantee. If your card is used fraudulently as a direct result of you buying good from our site we will cover your liability up to the first ₤50 of your loss. Your credit card company is obligated to take responsibility for the rest of your liability
This guarantee only applies to unauthorised credit or debit card purchases made using Nabru’s secure server and not through any negligence by the customer. This guarantee covers a maximum of ₤50. In the event of unauthorised use of your credit or debit card you must notify your card provider in accordance with its reporting rules and procedures.
Privacy Policy
At Nabru we are committed to protecting your privacy. We use information that you provide to us to enhance your shopping experience and provide you with the quality of customer service that you expect. We have published this privacy policy guide so that you are aware of how and why we use information that you provide to us and what your rights are.
The Information We Need From You
When you place an order with us we need your name, address, details of your credit or debit card number and e-mail address or telephone number (including mobile telephone number) so that we can process and fulfil your order and notify you of your order status.
How We Use Your Information
We will use your information to process and fulfil your order and payment and, unless you advise us otherwise, pass your information to our couriers and agents to organize the fulfillment of your order.
We may also use your information to advise you of the latest developments at Nabru, to make you aware of any new products or any special offers and any changes to the Nabru Web site. We may also occasionally exchange your information with third party providers of products or services that we believe will be of particular interest to you. In order to do so we will contact you by e-mail, fax, phone or in writing. If you would rather not receive such information please contact service@nabru.co.uk
We may also exchange information with third parties for fraud protection and credit risk reduction and pass information about you to any relevant regulator if they require it or anyone else if we have a legal duty to do so.
Cookies
There are various technologies, including one called "cookies" which we use to provide you with a customised visitor experience. A cookie is a small data file that a web site can send to your browser, which then may store it on your system
Our cookies do not contain any personal information about you. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. We believe cookies greatly enhance your shopping experience by helping us to ensure that we provide you with the service you desire.
You should be able to refuse cookies by turning them off on your web browser. You should still be able to see our site without cookies enabled.
Web site Usage Data
With or without cookies, our web site keeps track of usage data, such as the source address that the page request is coming from (i.e. your IP address, domain name), date and time of the page request, the referring web site (if any) and other parameters in the URL (e.g. search criteria). We use this data to better understand web site usage so we know what areas of our web site users prefer. This information is stored in log files and is used for aggregated and statistical reporting and may be attributed to you as an individual.
How We Protect Your Information
When you place an order our site uses secure server software to protect your information. This software encrypts all the information you input before it is sent to us, thus protecting your confidential data, particularly your credit card from unauthorised use.
Within Nabru we protect your privacy by restricting access to customer account information to those employees who require access to fulfil their job and by ensuring that employees agree to confidentiality as a requirement for their employment.
Changes to Privacy Policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.
Your Rights
If you are unsure about the personal and account information that we are holding in your name we are happy for you to contact us, a member of staff will review the information with you and update it if required. Nabru Furniture may levy a fee to cover our administration costs incurred in connection with this service.
We follow strict security procedures in the storage and disclosure of information to prevent unauthorised access. Our security procedures mean that we may require proof of identity before we can disclose information to you.
Consent
Your use of this web site signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market analysis, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.
Questions or suggestions
Nabru welcome your questions or suggestions about any topic including our privacy. Please contact us by e-mail at service@nabru.co.uk
