Book before noon on a normal working day Monday through Friday and we can have any sofa in any colour with you the next working day.
The questions and answers below cover the frequently asked questions that we receive from customers regarding delivery, if you have any other questions that are not covered please call us on 0800 042 0266 or email us at firstname.lastname@example.org
How much does delivery cost?
When will I receive my delivery?
Where do you deliver?
Can you deliver to overseas locations?
What delivery services do you have and how are the goods delivered?
Can you confirm time of delivery?
What happens if an item is out of stock?
Will you assemble the furniture at the same time as delivery?
Will you take away my old sofa?
If you order a sofa before noon on a normal working day Monday through Friday we can have the sofa with you the next working day. This service is available for all of our products whether they are design your own or off the peg and for all of our 80 different fabric options. Next day delivery cannot be offered in certain locations, primarily the highlands of Scotland and offshore islands, the calendar will advise you of the first available date for delivery when you check out.
Occasionally, during times of peak demand which are normally experienced around bank holidays and during the run up to Christmas we are unable to offer our next day delivery service and delivery may take an extra day.
The delivery costs are outlined in the table below:
|Next Day delivery||£20|
|Delivery within approx. one week of order||£10|
|Delivery approx. greater than one week of order||£0|
|Delivery and Assembly||£45 to £60|
|Delivery to Room||£20 to £30|
|Delivery to Ireland and Northern Ireland||£20|
If your delivery address is in the Scottish Highlands or an offshore island a small surcharge will apply, the applicable amount will be automatically added to your order when you checkout (all deliveries to Ireland are subject to a flat rate fee of £20). To determine the amount of surcharge that may apply simply enter your postcode into our easy delivery calculator and click 'calculate'.
Our site incorporates a live calendar that lets you book the day that you will receive the delivery at the same time as you checkout. The day that you book is the day that you will receive your sofa.
We can deliver to all UK locations including the highlands and Islands, though deliveries to these locations typically take a day or two longer. Locations we have delivered to in the past include The Isle of Man, Jersey, Guernsey, Orkney and The Scilly Isles.
For the specific example of deliveries to Jersey and Guernsey, the VAT element of a sale to these postcodes is used to subsidise the cost of delivery to these postcodes which is substantially higher that the cost of deliveries on the main land. Thus, the actual amount you will be charged for delivery to these post codes is dependent on the value of the goods you are purchasing and will be calculated for you as part of the check out process. So typically, if you are buying goods with a value in excess of £600 or so delivery will be free.
We can deliver to a large number of European locations including Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Portugal, and Spain. For more details see the international delivery section or select one of the above countries when you check out.
We offer three different delivery services:
1. Delivery to the Door
This service is available throughout the UK and Ireland. This option is the most affordable delivery service we offer and is free for the vast majority of UK postcodes provided you are prepared to wait around one week for the delivery of your goods. We will deliver your product as a flat pack kit to your door or the communal door for flats. We aim to use a minimum of packaging and where possible use the cushions that form part of the finished sofa to aid packaging during transit. Inevitably there will be a small amount of packaging which will need to be disposed of following delivery which normally comprises plastic strapping, a small amount of cardboard and shrink wrap.
The exact process and timescale for delivery will depend on what you've ordered, how many goods you've ordered and your postcode. We will provide you with more detailed information as it relates to your particular order with our delivery confirmation email that we send out in advance of dispatch of your goods. Delivery to the door is rarely an issue even if you live in a block of flats as the parts are all small and easily manageable by one person.
This service is available throughout most of the South East, if your post code falls within the assembly zone you will be offered this service as you checkout, with our assembly service the goods will be carried into the room of your choice where our assembler will assemble the sofa for you. This section of our website provides more information on our assembly service and where exactly it is available.
3. Delivery to Room
This service is available throughout most of England and Wales, you will be offered this option as you checkout, with our deliver to room service we will carry the goods into a room of your choice and take away the packaging.
We offer morning or afternoon slots and on request can have the driver call you one hour before the delivery takes place. For deliveries that include assembly our driver will always call 1 hour in advance of delivering the goods.
The vast majority of our products (even the design your own ones) are always in stock, occasionally we may have an issue with a certain fabric being out of stock and so are unable to offer fast delivery on that fabric, where this is the case you will be unable to book a delivery of a sofa in the fabric that is out of stock until after we expect it to be back in stock.
Yes, we will assemble the sofa at the same time as we deliver it provided that you pay for assembly and fall within our assembly area. As you checkout this option will be offered to you provided that you fall within the assembly zone. This section of our website provides more information on our assembly service.
We can't take away your old sofa at the same time that we deliver your new sofa, in our experience your local authority may be able to assist you with this request and we recommend that you contact them.
Sometimes unexpected situations arise, therefore we recommend that you do not dispose of your old sofa until your new one has arrived and has been checked for damage.